Howdy!! I have always worked in an environment that involves interacting with the general public. I started out working retail, then I became an Independent Provider for people with special needs, and now I work a lot of events as the social media manager for Tim Misny. All of these jobs require an outgoing, can do personality and that’s perfect for me as I like to think I have an outgoing and can do attitude lol. I have really enjoyed being at the events with Tim and Johnny and I agree that I come alive during them. I love to be a part of someone’s day being special so it’s no wonder why! With a substantial background in customer service, I have learned a lot about putting your best face forward. These are some of my pro tips that keep myself and guests happy as can be:
Set the Tone:
You know that song from Annie (I think?), “You’re Never Fully Dressed Without a Smile”? It’s so true! The best way you can set the tone for work or an event is with your best and brightest smile. Even if you’re not feeling it, smile anyways because no one will be any wiser for it. A smile is not only friendly but it offers reassurance to whomever you are interacting with that you want to be there and are enjoying yourself. And who knows? It might put you in a better mood from smiling too!
The Name Game:
It might seem like a no brainer, but it is SO important to learn the names of everyone on your guest list. This is true even if people are wearing name tags so you can avoid any awkward gazes. Spend some time with the guest list, pull up social media profiles if you can and do what you can to put those names to faces. I always tend to find that greetings are so much warmer when you can address the invitee by name. Of course, mental slips can happen and all you need to do is handle that situation gracefully if it arises – perhaps with the old “you wouldn’t believe how much you look like my friend so and so”.
Compliments are Key:
Who doesn’t like to be complimented?! If you don’t have any key talking points, lead with a compliment! Remember, compliments feel just as good to give as they are to receive as long as they are genuine. You would also be amazed at how a conversation happens so naturally after something as simple as a compliment on a pair of earrings. It could turn into talking about your favorite local boutiques, the artist who hand made them, that they feature a favorite color, and so on and so forth. A compliment puts the ball in the recipient’s court and it is up to them to throw it back.
Relax:
Events or high interaction periods at work can be very stressful because there’s so much that could go wrong. So focus on what’s going right instead because you have to act like nothing is wrong. This can be easier said than done, but try and relax and focus on your own specific task at hand. Do your best and have a breezy air about you because it will put other people at ease too, despite any disruptions that might occur.
Fake it Till You Make it:
Sometimes you just don’t feel like talking and in that case, fake it till you make it baby! We all have off days and that’s totally okay, the trick is to keep it under wraps. Think about the fun that can be had with each interaction you have. It’s a chance to hear a hilarious joke, learn an interesting new fact, or simply shoot the breeze about the weather. After fifteen minutes or so of keeping up with the motions, you might find that you just needed to get warmed up!
These sentiments have served me well and continue to do so in my career. What works for me might not work for you, but it’s always worth a try! 🙂
What do you love about your job? What was the first job you had? I want to hear from all of you, so leave me a comment and let’s chat! Much love. -Sarah
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