Tag Archives: customer service

Accessory Story: Little Red Riding Hood Pin Edition

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Accessory Story: Little Red Riding Hood Pin Edition

Hello! Have you ever ordered something online and realized after the fact that you forgot to put in a coupon code? It is the literal worst and as a seasoned online shopper, I am ashamed to say that that is exactly what happened to yours truly when I ordered my wedding heels. While making my purchase on Wildly Untamed Boutique I was so excited that I didn’t even realize the website was running a ten percent off promotion and didn’t find out until a few hours later when I just had to see my shoes again.

I reached out to Wildly Untamed Boutique’s customer service to see if there was anything that they could do since it was so shortly after the order was placed. I wasn’t expecting much because it was my mistake and I would have completely understood. So, imagine my surprise and total appreciation when they offered me a free item because the price couldn’t be adjusted!

I got to choose between a pair of stud earrings or a Little Red Riding Hood inspired pin. While the lipstick kiss studs were adorable, I much prefer dangly earrings and went with this super unique brooch, instead. I’m obsessed!

I am not a stud earring wearer and I’m actually not a pin wearer, either. However, this fairy tale themed brooch was just way too cool to pass up. I have never seen anything like it before and am already picturing all of the different ways to incorporate it into my outfits. This pin definitely makes a statement and is a wonderful tip of the cap to my love of the slightly macabre.

I had never heard of Wildly Untamed Boutique before until their ads began appearing on my Facebook newsfeed. I always remember being tempted by all of the beautiful clothes and shoes and have many a screenshot saved for potential future purchases. After a long time of window shopping, I decided to check their site out while wedding shoe shopping and I am so glad I did!

Not only was Wildly Untamed Boutique’s customer service impeccable but their selection will leave you with a wish list a mile long. I know for a fact that my wedding heels will not be the last purchase I make on their site and, in the meantime, I will be pinning my brooch to all of the button downs and light jackets this spring. 🙂

What is your favorite fairy tale? What is the best or worst customer service you have had? I want to hear from all of you, so leave me a comment and let’s chat! Much love. -Sarah

Lil Red’s Outstanding Customer Service Award

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Lil Red’s Outstanding Customer Service Award

Hello! I have not been actual shopping since before the pandemic began and have turned to online shopping for everything I need – skin care, groceries, you name it. This also includes all of my purchases for my wedding apparel. Customer service while online shopping can be a mixed bag but Wildly Untamed Boutique went above and beyond to help me and I truly appreciate that.

I have been getting ads for Wildly Untamed Boutique on Facebook for months now and would constantly find myself drooling over their unique shoes. I decided to check their site out to see if I could find a pair of heels for my wedding and had great success. I can’t say anything about my totally nontraditional wedding look but I will tell you all that the heels are red! Johnny and I both agreed that the pair I selected was definitely “the one” and I quickly placed my order.

After my shopping, I spent the entire evening thinking about my purchase and I just had to see them again. I pulled up Wildly Untamed Boutique’s site on my iPod and my stomach dropped. I don’t know how I didn’t notice it when ordering on the computer but they had a ten percent off a purchase promotion running and I was disappointed to have not been able to use it. We all know Lil Red loves a deal!

I emailed their customer service right away to explain the situation and by the end of the week I had a reply from a member of their team. While they couldn’t alter the price of my order, they offered me a free item of my choosing from a selection they sent and I couldn’t believe their kindness! They also gave me the sweetest congratulations for my big day.

I, honestly, wasn’t expecting anything to happen when I emailed Wildly Untamed Boutique and that would have been one hundred percent okay because the mistake was my fault. However, they surpassed what I even expected and I appreciate that so much. I ended up selecting an absolutely gorgeous Little Red Riding Hood inspired pin and I cannot wait to see my little gift and shoes in real life.

Like I said before, customer service with online shopping can be a mixed bag and I actually just had a really crummy experience with Amazon’s customer service. A real person from Wildly Untamed Boutique helped me as opposed to automated replies in a chat box and, while I already planned on doing more shopping on their site regardless, that just sealed the deal.

I am proud to bestow the Lil Red’s Outstanding Customer Service Award to Wildly Untamed Boutique and highly recommend their site. They have some of the most unique, beautiful designs that I have ever seen and I think all of my fellow fashionistas will be just as smitten as I am!

What is the best customer service experience you have had? How about the worst? I want to hear from all of you, so leave me a comment and let’s chat! Much love. -Sarah

7 Steps To Maximizing The Profit Potential Of Your Home Business

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7 Steps To Maximizing The Profit Potential Of Your Home Business

Running a small business from home has become a very popular option for entrepreneurs from all backgrounds. By removing the need for commercial offices, you can significantly reduce the overheads involved. In turn, this can remove a great deal of pressure and buy a little more time as you look to turn the operation into a profitable one.

Reducing the overheads is a positive starting place. However, it’s only worth doing when you couple it with maximized profits. Otherwise, those savings will be counterproductive. In turn, this will prevent the company from achieving its full potential. Thankfully, you can achieve those great results by mastering just seven key factors. So, what are you waiting for? Let’s get started:

#1. Learn: There’s nothing wrong with starting your business almost immediately. However, it’s equally important to appreciate the fact that you don’t know it all. While improvements will come with experience, you should also appreciate the need to learn as you earn. First and foremost, you should be open to the possibility of formal education. Many entrepreneurs feel that there is no need for this as they aren’t looking to boost their hopes of securing a better job. But knowledge is power and enhancing your wealth of business-related info will serve you well.

Meanwhile, it’s imperative that you conduct the necessary research into your business. From working out the costs to knowing what else is on the market, that knowledge will enable you to make far smarter decisions.

#2. Build A Work Space: The thought of working from home is a dream for many, especially when you remove the need for commuting. However, separating work from leisure is the hardest challenge facing any home-based worker. Fail to establish those boundaries, and any success will remain limited.

If you have a home office space, that’s great. If not, it’s probably time to transform a guest room or the garage. Either way, your home office should be built for business rather than just working. Given that you could be spending long periods in this area, choosing an ergonomic chair is essential. Meanwhile, it’s imperative that all internet facilities and tech items are reliable, too. Sadly, if they go wrong, you could be set for a nightmare.

Building this working environment isn’t only important for you. It’s equally crucial for your family. If you’re in the office, you’re working. If you’re not, then they’ll know that you’re ready for family time.

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So snazzy!

#3. Focus On Teamwork: All business owners require the support of a winning team. When running the operation from home, the chances are that you won’t have people actively working in your home. But that doesn’t mean that you should ignore the importance of embracing employees. The recruitment process will vary from the traditional ideas. However, hiring remote workers and freelancers can enable you to make your staffing budget work far harder. Meanwhile, you won’t need to worry about providing them with the necessary equipment. In turn, this can only send profitability through the roof.

Working from different locations shouldn’t be an excuse to ignore your responsibilities, though. Regular perks, good salaries, and a sense of empathy and understanding should be considered essential. After all, you need to trust that they’ll be working in the right manner.

#4. Think About Your Presence: Regardless of the industry, customer perceptions are imperative for success. Failure to make a good first impression will harm your hopes of achieving sales before you’ve even started. Unfortunately, some customers will be put off by the fact that you operate from a residential address. Acquiring a physical address in a prestigious location instantly provides a better company image. Meanwhile, it’s important that your website and other tools display contact details in a clear manner. Otherwise, it can give consumers a reason to feel that you’re hiding something.

A strong SEO game will boost your web visibility to further enhance the initial responses. That helps the company plant a seed of interest into the client’s mind, which can only bring positive impacts for future sales figures.

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Pixabay Image

#5. Do More: Ultimately, you need to show that your business is the best solution for the client. One of the best ways to do this is to offer something that your competitors don’t. If yours is a localized service, you could make it mobile by visiting clients in their homes. Whether it’s hairdressing, accounting, or selling clothes doesn’t matter. Removing some of the hassle will give them another reason to choose you over competitors. On a similar note, accepting more payment types can have a positive influence on proceedings. On the one hand, those gestures are made for the benefit of customers. On the other hand, though, you should have pride in offering the best service, anyways.

#6. Find A Great Marketing Strategy: Branding is a crucial element of any business, as it provides the company with an identity. Your home-based venture shouldn’t be any different. In addition to logos and slogans, you should think about attention-grabbing ad campaigns.

Given that you don’t have a store, embracing online opportunities is pivotal. In addition to strong SEO, you should look to blogging, video campaigns, and interactive tools. Not only are those ideas far more cost-effective than traditional methods, but they additionally encourage participation. And when the clients are actively interacting with the brand, they’ll be far more likely to respond in a positive manner.

Just remember that you must express your personality at all times. If they can relate to the people behind the brand, the customers will be far more likely to complete a purchase. Once again, it all comes down to that sense of trust.

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Stats n’ stuff

#7. Excel At Customer Care: Getting your business to the point where it generates regular sales is no mean feat. So when you do reach this stage, it’s crucial that you find ways to encourage long-term loyalty. When you have customers that keep coming back for more, sustained success is assured. Good communication is always a solid starting point. But you can go one step further with small gestures like promotional freebies and special promotions. Likewise, running loyalty schemes can be hugely beneficial. Above all else, you should go beyond the call of duty when dealing with customer issues.

Essentially, showing that your commitment to the client doesn’t end with the transaction is vital. In addition to boosting those direct relationships, it could encourage them to recruit friends and family, too.

Featured Image By: Maxpixel