Hello! I have not been actual shopping since before the pandemic began and have turned to online shopping for everything I need – skin care, groceries, you name it. This also includes all of my purchases for my wedding apparel. Customer service while online shopping can be a mixed bag but Wildly Untamed Boutique went above and beyond to help me and I truly appreciate that.
I have been getting ads for Wildly Untamed Boutique on Facebook for months now and would constantly find myself drooling over their unique shoes. I decided to check their site out to see if I could find a pair of heels for my wedding and had great success. I can’t say anything about my totally nontraditional wedding look but I will tell you all that the heels are red! Johnny and I both agreed that the pair I selected was definitely “the one” and I quickly placed my order.
After my shopping, I spent the entire evening thinking about my purchase and I just had to see them again. I pulled up Wildly Untamed Boutique’s site on my iPod and my stomach dropped. I don’t know how I didn’t notice it when ordering on the computer but they had a ten percent off a purchase promotion running and I was disappointed to have not been able to use it. We all know Lil Red loves a deal!
I emailed their customer service right away to explain the situation and by the end of the week I had a reply from a member of their team. While they couldn’t alter the price of my order, they offered me a free item of my choosing from a selection they sent and I couldn’t believe their kindness! They also gave me the sweetest congratulations for my big day.
I, honestly, wasn’t expecting anything to happen when I emailed Wildly Untamed Boutique and that would have been one hundred percent okay because the mistake was my fault. However, they surpassed what I even expected and I appreciate that so much. I ended up selecting an absolutely gorgeous Little Red Riding Hood inspired pin and I cannot wait to see my little gift and shoes in real life.
Like I said before, customer service with online shopping can be a mixed bag and I actually just had a really crummy experience with Amazon’s customer service. A real person from Wildly Untamed Boutique helped me as opposed to automated replies in a chat box and, while I already planned on doing more shopping on their site regardless, that just sealed the deal.
I am proud to bestow the Lil Red’s Outstanding Customer Service Award to Wildly Untamed Boutique and highly recommend their site. They have some of the most unique, beautiful designs that I have ever seen and I think all of my fellow fashionistas will be just as smitten as I am!
What is the best customer service experience you have had? How about the worst? I want to hear from all of you, so leave me a comment and let’s chat! Much love. -Sarah