Hi! Whether it’s a good or bad review, I like to be completely honest about my opinions or experiences with my readers. You might remember a previous post of mine gabbing about Wildly Untamed Boutique and how pleased I was with their customer service as I ordered heels from there for my wedding. While I still stand by that, I have to retract a statement I made saying that I would order from there again because that has been proven false since my last post.
Unfortunately, the heels I ordered were too big so I contacted Wildly Untamed Boutique’s customer service and asked to exchange them for a smaller pair. Knowing that it takes about three or so days to hear back from them, I ordered the size down so that the heels would arrive in ample time for my wedding. Customer service acknowledged that and I waited patiently for an update after the distributor was contacted.
I was instructed to ship the too large pair back and a shipping label to China was sent to me. I live in Ohio in the USA and my naive self thought “it can’t cost that much to ship back”. So, you could imagine my surprise when an employee from the UPS Store told me that it would cost several hundred dollars to ship the one hundred fifteen dollar pair of shoes back. Either way in this scenario, I would be losing money.
As soon as I returned home, I emailed customer service again and asked if there was any other location that I could ship to because of exorbitant shipping fees. I also recalled that the shoes arrived with a printed shipping address in the USA, not in China (which I have saved). I was told that they had no other locations in the email back, so now I am essentially out two hundred thirty dollars.
Two hundred thirty? Yes. Because not only did I not have the option to return the too big pair of shoes, they did not have my size in the color that I wanted. I ordered a lesser loved color because I needed something that fit. However, that didn’t stop me from searching for the heels in the color that I wanted elsewhere online a few days later. And guess what? I found them on the actual brand’s website for FORTY BUCKS. That’s a marked up price on Wildly Untamed Boutique of seventy-five dollars!!!!!!
If this review doesn’t turn you off completely from shopping with Wildly Untamed Boutique, then I would recommend using caution when purchasing with them. If your order needs returned, chances are, the shipping fees will be more expensive than what you originally spent. They also, obviously, mark up their selection A LOT so you could almost certainly find what you want for cheaper elsewhere. Very disappointing.
Have you ever had a similar situation with online shopping? What did you do to remedy it? I want to hear from all of you, so leave me a comment and let’s chat! Much love. -Sarah