Hi everyone and TGIF!! I hope you all have some fun and exciting plans lined up for the weekend! During my graduation ceremony evening, I was chatting with the girl beside me about online shopping because she complimented my heels and we got to talking about ModCloth which is where they were from. She told me how much she liked the site Nasty Gal so I figured that I would take a look at some point because I could tell that she had great taste.
A week or so later, I decided to take a look see and, for the most part, really liked what I saw – asides from the super sexy pieces which just aren’t me in the slightest. I liked the edgy, glam looks and although the prices were kind of steep, they had a great sale section to browse through which I was thankful for! After a look over of the website, I ended up with two moto jackets. One was funded by my mom for Christmas (thanks, mommy!) and the other was a total treat yoself piece that I planned on using my graduation cash to purchase. Take a look:
First of all, let me start with what I liked about Nasty Gal before I delve into some of the not so great stuff. As a first time shopper, I ultimately ended up happy but there are some things that I need to bear in mind if I purchase from them again.
What I Liked:
The Clothing Itself: Both jackets that I received are simply to die for. I love both jackets and I think that they were well worth the price. I have been looking for a super cool black moto jacket for a long time and I finally found it in the patched back jacket featured first. And, of course, the olive green butterfly patched moto jacket was so sweet that I couldn’t not get that one, too! I have received endless compliments on both of them already and I’ve had them for about three days total. I also love that these are pieces that not everyone is going to have which makes them even more special to me.
The Customer Service (Kind Of): When I first received my black moto jacket, one of the patches on the back was nearly falling off. Instantly, I ran to the laptop and pulled up a chat with a Nasty Gal agent to ask how to go about receiving a damaged item. She told me to take pictures of the damage and then send it on over via email. I quickly snapped some pics and emailed them over and then waited anxiously to see what they say so I could get a replacement which I was super keen on because I loved the item.
About two and a half hours went by and I heard back nada which I thought was weird because someone was able to chat with me so quickly. So, I decided to just bite the bullet and call them and after seeking them out they addressed the problem. I was told that I would receive store credit to purchase a new one as soon as they got the notification of my return and was provided with a shipping label and a free shipping code to rebuy the jacket.
I was so pleased and figured that my credit should be on my account the following day after I dropped off the UPS package. Four days went by and I heard nothing and at this point the jacket was marked “low inventory”. I was annoyed, for one, and also worried that my coat would be sold out by the time that my credit was applied. Once more, I pulled up a chat and told the agent the problem and then it got fixed promptly.
So, I guess what I’m trying to say is that their customer service is good if you seek them out but I genuinely feel like if I didn’t, my problems still wouldn’t have been solved. I have always had online shopping experiences where issues were solved quickly after they got word of it so actually having to seek out the help that I needed again after no initial reply was very off putting.
What I Didn’t Like:
THE SIZES: If you plan on shopping at Nasty Gal and are reading this, please heed my warning when I say: DO NOT TRUST THEIR SIZE GUIDE. Their sizes seem to run one size to a size and a half smaller than what they say. Let me explain – I fit very comfortably into a size small eighty percent of the time and an extra small the other twenty percent. And according to their size guide I would be a perfect small but that simply wasn’t the case.
I originally purchased my black moto jacket in a small and my butterfly one in a medium because I read that it fit tightly in the comment section. Had I known that the black patched jacket was going to be some Baby Gap size in a small, I would have purchased the medium first. The small was tight and it was just strange to me because their size guide said that a small would be just right, like it normally is. I didn’t even think to size up in it because I was so confident that the small would be great because I was nowhere close to a medium according to their guide.
Frankly, if I order from them again, I plan on just sizing up in everything and not even acknowledging their guide because it is so skewed. It wasn’t until after I placed my order that I Googled Nasty Gal reviews and saw that literally everyone said that their sizes were jacked up! This was admittedly my bad, I should have done this before placing my order but it was still annoying just the same to have a size guide be so very misleading.
Don’t get me wrong, I am, in the end, really happy with my purchases BUT unless I see something there that is absolutely to die for, then I don’t plan on shopping Nasty Gal again. Originally, I thought that it could possibly replace ModCloth for me but, let’s be real, that wasn’t ever going to happen anyways.
My advice for people who plan on shopping there is to be very careful of their sizes, read the online reviews (there are a TON), and continuously seek out their customer service if you have a problem because I don’t think that they have any intentions of accommodating you otherwise.
So there you have it, my Nasty Gal Purchases & Review! Has anyone ever shopping Nasty Gal before? What did you think? I want to hear from all of you, so leave me a comment and let’s chat! Much love. -Sarah